F.A.Q. — subscriptions, accounts, languages, and forecast issues

• PRO subscriptions

  Subscription price and renewal date, cancelation, and using one account on multiple devices

  • How much does it cost and when does it end?

    You can view the price and date of your subscription and manage it (cancel or resubscribe) in your Play Store subscriptions:

    
    

    1. Go to Play Store;

    2. Click on your logo;

    3. Go to Payments and subscriptions;

    4. Go to Subscriptions;

    5. Choose Windy.app from your list of subscriptions.

    If it’s not on the list, that means you don’t have a subscription yet. If it’s on the list and there’s a ‘cancel’ option — that means you have an active subscription.

    If there’s no option to cancel, this means you’ve already canceled it. If you have any questions — don’t hesitate to contact our user support at [email protected].

  • How can I cancel my subscription?

    To cancel the subscription on an Android device please use Google Play:

    Google Play Store -> Menu -> Payments and subscriptions -> Subscriptions -> Windy.app -> Cancel subscription.

    Find out more about it here

    If this doesn’t help — please contact our user support at [email protected].

    Why are you canceling the subscription? We're genuinely interested! Please let us know at [email protected]. User feedback helps us move in the right direction!

  • I lost my PRO access. How can I get it back?

    The reasons for losing PRO access can be different, but it’s always possible to get it back! Recommended steps:

    1. Restart the app;

    2. Log in to your Pro account using the same method you used during registration (Main menu → Log in);

        

    If that doesn’t resolve the issue, please send the receipt you received after purchasing the subscription to [email protected].

  • I subscribed accidentally. What do I do?

    It happens! If you don’t want to give the app a try, contact our user support at [email protected] with your Google Play email address.

  • I changed my phone / I have more than 1 device, how can I use my PRO?

    You can use your Pro account on up to 5 devices at a time!

    To activate Pro on different devices:

    1. Make sure you’re registered in the app on the device where your Pro-account is already active.

    2. Sign into the app with the same account on your other device.

• Your Windy.App account

  Creating an account, logging in, using one account on multiple devices

  • Do I need to register in the app / have an account? What are the benefits?

    You don’t have to! But it can be handy, especially if you plan to use the app on different devices.

    You’ll be able to:

    1. Use your PRO subscription on multiple devices (up to 5 at a time);
    2. Quickly restore your settings (favorite spots, units, etc.) when you reinstall the app or login on a new device.

  • How can I create an account / register in the app?

    

    Go to the main menu in the app -> Tap ‘Login’ and choose the option you prefer. There are 3 ways to register:

    1. via Email with your password;
    2. via Facebook;
    3. via Google.

  • How can I change my email?

    You can’t do this yourself at the moment, but we can change it for you! Just send the old / wrong email and the new / correct email to user support at [email protected]

  • I forgot my password

    Go to the main menu in the app -> Tap 'Login' -> Tap 'Have an account' -> Tap 'Forgot password' or contact our user support at [email protected] — we’ll help even if you’re not sure which login you used!

  • I changed my phone/ I have more than 1 device, how can I use my PRO?

    You can use your Pro account on up to 5 devices at a time!

    To activate Pro on different devices:

    1. Make sure you’re registered in the app on the device where the Pro-account is already active;
    2. Sign into the app under the same account on your other device.

• Languages

  Change languages, request information in your language, report typos

  • How can I change the language in the app?

    By default, the language is the same as the default language on your phone, unless our app doesn’t support it. In that case, you’ll see the app in English.

    Currently, Windy.app supports: English, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Malay, Portuguese, Russian, Simplified Chinese, Spanish, Turkish, and Vietnamese. If the translation is unclear or incorrect, or you see any other language-related issues in the app, please contact user support at [email protected]. And we’ll be happy if you want to help with new translations — just email us!

  • The app / materials are not translated into my language

    Contact our user support at [email protected], specify the language and materials and why you need it. We’ll do our best to help!

• Forecast issues

  Common error messages, no forecast, wrong forecast

  • My app is crashing. What can I do?

    1. Update the app to the latest version in Google Play Store;
    2. Reinstall the app — delete it from your device and install again from the Google Play Store;
    3. If the problem persists, please take a screenshot or video of the issue and send it to user support at [email protected]. We appreciate it when users report issues — this helps us make our app better!

  • I see the 'No internet connection' message, but my connection is fine. Why?

    1. Turn off the offline mode if it’s on. Go to the main menu -> Offline Mode -> Turn off;
    2. If the issue persists, contact us at [email protected] with a screenshot or video of the error.

  • My app looks different then it did before

    Contact our user support at [email protected] if you’re not happy with the changes. They could happen for 3 reasons:

    1. There’s a bug;
    2. There was an update, and it’s a new feature / design;
    3. Either you changed some settings in the app, or it happened automatically.

    Please check if you recently updated the app or changed any features, and if that doesn’t help, reach out to us at [email protected]. Our user support team will help figure out what caused this and alert developers if there is a bug.

  • The forecasts are shorter (2 days, 5 days…) than I expected

    The forecast depth depends on the chosen weather model. Regional weather models give shorter forecasts than global models. Read more about it here.

    

    Sometimes, the forecast is shorter because the data provider hasn’t provided the 'fresh' forecast yet. If you’re not sure which case it is, don’t hesitate to contact our user support at [email protected].

  • What does the asterisk '*' mean in the forecast?

    The asterisk '*' means that there's a significant difference between the forecasted wind speed among the models. To see the details of high data divergence in forecast sources go to the Compare Mode. Read more about it here.

    

  • When is the forecast updated?

    Check the time of the last update for a particular weather model at the bottom of the forecast table for the spot.

    

    You can read more about weather models here.

  • The forecast looks very strange - 273 C / -100% etc.

    Please, contact us at [email protected] with a screenshot illustrating the implausible data.

  • The forecast was inaccurate for my location / area

    No forecast is 100% correct, so we provide forecasts from several top-ranked weather models. Apart from access to forecasts from different models, you can use Compare Mode, Weather Station Data and Weather Model Accuracy Rating, Weather Fronts and Isobars.

    Here are our videos that will help you become a weather expert: https://youtube.com/playlist?list=PLAVoF7NVgnxqyiP5izoFO9KQK2aaENXQE

  • I don’t get a forecast from a particular model

    Any spot has the forecast from 3 global models — GFS27, ECMWF and ICON13. Other models only cover certain areas. For example NAM and HRRR are only available in North America and AROME only covers France and adjacent territories. Read more about it here.

    If you’d like us to add forecasts from a weather model that’s not on the list, don’t hesitate to contact us at [email protected].